If you are not completely satisfied with your purchase, or if you order a garment that proves to be the wrong size, simply return it to us within 28 days of receipt. GBNI will be happy to provide you with a full refund. If you require a replacement item, please order again at www.gbnishop.co.uk. This does not affect your statutory rights.

• A Returns Procedure form will be dispatched with your order which must be completed and returned with the item(s), indicating reason for return and if a refund is required.
• All items must be returned 'as sold': in a re saleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet any of these requirements GBNI cannot accept the item back for refund.
• We regret that no postage or carriage can be refunded for returned items.
• Goods that have been worn cannot be refunded unless they are faulty.
• GBNI cannot be held responsible for return parcels lost in transit. It is the responsibility of the sender to ensure parcels are:
  1. Adequately packed for transit
  2. Adequately insured for loss/damage in transit
  3. Returned with the correct postage paid.
• GBNI recommends you retain a proof of posting receipt for all returned goods.
• In the case of refunds, money will be refunded once the goods have been inspected and cleared for refund.
• Refunds will be made in accordance with the original method of payment. GBNI does not store credit/debit card details so if original payment was made by credit/debit card then you must compete your card details on the return form to enable your refund to be processed.
• You may arrange to return items personally to GBNI at the address above. In this case the goods should be securely packed with the returns form completed. You must phone us in advance to arrange a suitable time to drop off returns. Unfortunately GBNI will not be able to supply you with an exchange item at the time of returning goods in person to GBNI. If you require a replacement item please order the item through the website immediately, you do not need to wait until you have returned the item.

Faulty Goods

We try to ensure that all goods supplied by GBNI are of the highest quality. However, goods which are faulty outside of normal expected wear and tear should be returned under the returns procedure listed above.

• A Returns Form may be downloaded from the link at the bottom of this page.
• Please note: all faulty goods must be returned in a clean condition.
• In the case of faulty goods GBNI will refund the item as required by you and refund you the cost of the original dispatch and cost of return.

* GBNI recommends you get a proof of posting receipt from the Post Office or Courier for all items returned to GBNI. You should also take out adequate postal/courier insurance to cover loss or damage to the goods in transit. GBNI cannot accept responsibility for items that go missing or are damaged in transit.